Office Hours & Appointment Information

The Northeast Kingdom Council on Aging is open Monday through Friday, 8:00 AM to 4:00 PM, with a lunch closure from 12:00 to 1:00 PM daily.

• St. Johnsbury Office: Open for walk-ins for basic information or to schedule an appointment.
• Newport Office: Open by appointment only.

To schedule an appointment at either location, call 800-642-5119 or email info@nekcouncil.org. If you reach us outside of regular hours, please leave a message—we’ll return your call as soon as possible.

In case of an emergency, always call 911.

Information & Referral Services

Got Questions? We’ve Got Answers.

Navigating services for older adults, caregivers, and individuals with disabilities can feel overwhelming — but you don’t have to do it alone.

At the Northeast Kingdom Council on Aging, our Information and Referral (I&R) Specialists are here to help you understand your options and connect with the right resources.

Whether you're curious about:

• Personalized information and referrals for local services
• One-on-one options counseling to explore care, housing, and benefits
• Help with transitions after a hospital, rehab, or nursing facility stay
• Medicare, Medicaid, and health insurance guidance through SHIP
• Support for caregivers, including respite and local resources
• Referrals for legal assistance such as wills and advance directives
• Navigation of long-term care services in the home, including Choices for Care
• Connections to elder rights advocacy and the Long-Term Care Ombudsman
• Enrollment in home-delivered meals or access to community meal sites
• Information on transportation options and ride coordination
• Access to evidence-based health and wellness programs
• Referrals for home modifications or assistive equipment

 —we're ready to guide you with clarity and care.

Sometimes your questions can be answered in a quick phone call.

Other times, we may walk you through online tools to check your eligibility for state and federal programs.

For more complex needs, we can refer you to an Options Counselor for a personalized consultation — always free of charge.

Need support? Just call.

We’re here to listen, help, and connect.

About Our Helpline

When you call our Helpline at 800-642-5119, you will always reach voicemail. This line is not live-answered because our staff are constantly responding to existing messages, making follow-up calls, and triaging urgent needs throughout the day.

The nature of this work requires focused attention—whether that’s helping someone apply for benefits, connecting them to critical resources, or coordinating care behind the scenes.

Please leave a message with your name, the best number to reach you or if email is better, you may leave that as well, and a good time for a call back. The more information you provide, the better we can serve you.

We appreciate your patience and promise to return your call as soon as possible.

📞 800-642-5119
📧  info@nekcouncil.org

The NEKCOA online referral is to help our community partners give us up-to-date information for an individual who may benefit from our services. We thank you for your help.